Refund policy

Return and Refund Policy

Last updated: August 30, 2026

30-day return period

You may request a return within 30 days after receiving the item.

To qualify, the item must be unused, in the condition in which it was received, and returned with its original packaging and any included accessories or tags. Proof of purchase is required.

Start a return

Email hi@leatherward.com or use our Contact Us page. Include your order number, the item you want to return, and the reason for the request.

Approved returns are handled in China. Leather Ward will provide the return address, a prepaid return shipping label, and packing instructions after the request is approved. Do not send an item to our warehouse or business address without authorization. Unapproved returns may not be accepted or traceable.

Leather Ward does not charge a restocking fee for an accepted return.

Damaged, defective, or incorrect items

Inspect the order after delivery. Contact us within 10 days if an item is damaged, defective, or different from what was ordered. Include the order number and clear photographs of the item and packaging.

If the claim is approved, Leather Ward will provide return instructions and cover the return shipping cost when a return is required. Depending on the circumstances, we may offer a replacement or a refund to the original payment method.

Items that cannot be returned

We cannot accept:

Personalized or custom-made items, unless they arrive damaged, defective, or incorrect
Gift cards
Items clearly marked as final sale before purchase, except where consumer law requires otherwise
Items that have been used, altered, damaged after delivery, or returned without their original packaging

Exchanges

We do not process direct exchanges. To order another model, color, or style, request a return for the original item and place a new order after the return is accepted.

Order cancellations

Contact us as soon as possible if you want to cancel an order. We cannot guarantee cancellation after processing has started. Once the order has shipped, it must be handled through the return process.

If an unshipped order is canceled successfully, the refund will be sent to the original payment method.

Refunds

We will email you after the return is received and inspected. If approved, the refund will be sent automatically to the original payment method within 10 business days.

Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since Leather Ward approved the refund, contact hi@leatherward.com.

European Union 14-day cooling-off period

If an order is delivered to the European Union, you have the right to cancel or return it within 14 days without giving a reason, subject to applicable law. The item must be unused and returned with its original packaging, accessories, and proof of purchase.

This cooling-off right does not limit any longer return period or other rights available under applicable consumer law.