Shipping Policy

Last updated: August 30, 2026

This policy explains how Leather Ward processes and ships orders placed through leatherward.com.

Order processing

Orders are normally processed within 3–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping time. Preparation may take longer during promotions, product launches, or holiday periods. If we cannot ship an order within the expected timeframe, we will contact the customer using the email address provided at checkout.

An order confirmation is sent after purchase. A separate shipping confirmation with tracking information is sent when the package leaves the warehouse.

Shipping origin

Orders are prepared and shipped through our fulfillment warehouse at:

303rd, Gongye 8th Rd
Shenzhen, China 518018

Products from the same order may arrive in separate packages. Each package may have its own tracking number.

This warehouse is a fulfillment location and does not provide walk-in customer service. It is not an automatic return destination. Contact Leather Ward before sending any return.

Countries we ship to

Leather Ward currently ships to the United States, United Kingdom, Germany, France, Italy, Spain, Poland, Austria, the Netherlands, Canada, and Australia.

Availability may vary by product, postal code, or carrier service. If a destination cannot be selected at checkout, we cannot ship there at that time.

Shipping rates

Standard shipping is free when the merchandise subtotal is $79.99 USD or more. Orders below $79.99 USD are charged a flat standard shipping fee of $4.99 USD.

The merchandise subtotal is calculated after discounts. Taxes and other charges do not count toward the free-shipping threshold. Temporary shipping promotions are subject to the terms shown on the website or at checkout.

Estimated delivery time

After the 3–5 business day processing period, standard delivery normally takes 7–12 business days. The estimated total time from order placement to delivery is 10–17 business days.

These estimates exclude weekends and public holidays. Remote destinations, customs inspections, severe weather, carrier disruptions, and unusually high order volume can cause delays. Delivery dates are estimates, not guarantees.

If the estimate shown at checkout or in the shipping confirmation differs from the general estimate above, the estimate provided for that order applies.

Carriers and tracking

Leather Ward primarily uses YunExpress for international shipments. A local carrier may complete the final stage of delivery after the package reaches the destination country.

Tracking details are included in the shipping confirmation when available. Tracking can take up to 48 hours to show activity after the carrier receives the package.

You can check an order on our Track Order page. If tracking has not updated for several business days, contact hi@leatherward.com and include your order number.

Duties, taxes, and customs

Orders to the United States, United Kingdom, European Union, Canada, and Australia are shipped on a Delivered Duty Paid (DDP) basis. Leather Ward arranges customs clearance and pays applicable import duties, import taxes, and customs charges through the shipping provider.

Sales tax or VAT may still be calculated at checkout when required by the destination. If a carrier requests an unexpected import payment, contact hi@leatherward.com before paying when possible. Include your order number and a copy of the request. Keep the receipt if payment is needed to prevent the package from being returned.

Customs inspections can delay a shipment even when charges have been arranged in advance.

Address changes

Check the shipping address before placing an order. If it needs to be changed, contact us as soon as possible. We cannot guarantee an address change after processing has started or the package has been transferred to the carrier.

Additional shipping charges may apply if an order must be sent again because the address entered at checkout was incomplete or incorrect.

Delayed or lost packages

If an order has not arrived by the end of the estimated delivery window, check the tracking record and then contact us. If we cannot ship an order within the original timeframe, the customer may accept a revised shipment date or cancel the unshipped order for a refund.

A package that has not arrived must be reported within 10 days after the latest estimated delivery date. We will review the tracking record and open a carrier investigation when appropriate. Depending on the result, Leather Ward will offer a replacement, refund, or another suitable resolution.

Packages marked as delivered

If tracking shows a delivery but the package cannot be found, check the mailbox, delivery area, and any safe locations around the property. Ask household members, neighbors, or building staff whether they accepted it, and contact the local carrier for delivery details.

If the package is still missing, contact Leather Ward within 10 days of the recorded delivery date. We will review the carrier's delivery information before deciding the appropriate resolution.

Damaged packages or incorrect items

Inspect the order after delivery. If an item is damaged, defective, or different from what was ordered, contact us within 10 days. Include the order number and clear photographs of the product and packaging. Keep the original packaging until the claim has been reviewed.

Do not send the item back before receiving return instructions. Returns and refunds are handled under our Refund Policy.

Returned or refused packages

A carrier may return a package because of an incorrect address, failed delivery attempts, refusal at delivery, or an unresolved customs issue. If this happens, contact our support team to discuss redelivery or refund options. Additional shipping charges may apply before a package is sent again.

Order changes and cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes after processing has started. Once an order has shipped, it cannot be canceled and must be handled through the return process.

Contact us

For shipping questions, use our Contact Us page or email hi@leatherward.com. Include your order number when asking about an existing order.